Cybercriminals don't just send fraudulent email messages and set up fake websites.
They might also call you on the telephone and claim to be from Microsoft, Aero administrators, your ISP or other company.
If you're being cold phoned by someone you don't know (most likely with asian accent) claiming your computer requires updates, fixes etc, HANG UP THE PHONE NOW!
They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:
Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.
Telephone tech support scams: What you need to know
Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you're using.
Once they've gained your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.
Do not trust unsolicited calls. Do not provide any personal information.
Here are some of the organizations that cybercriminals claim to be from:
Whenever you receive a phone call or see a pop-up window on your PC and feel uncertain whether it is from someone at Microsoft, don’t take the risk.
How to protect yourself from telephone tech support scams
If someone claiming to be from Microsoft tech support calls you:
What to do if you already gave information to a tech support person
If you think that you might have downloaded malware from a phone tech support scam website or allowed a cybercriminal to access your computer, take these steps:
Will Microsoft ever call me?
You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.
For more information about how to recognize a phishing scam, see Avoid scams that use the Microsoft name fraudulently.
If you need help with a virus or other security problem, visit the Microsoft Virus and Security Solution Center.
To help protect against viruses and other malicious software, download Microsoft Security Essentials.
Windows 8 includes antivirus protection that’s turned on by default.
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