Only operator side of an AeroAdmin connection requires a license.
An operator computer having AeroAdmin license enables you to provide support to as many remote clients or endpoints as you wish.
Working seat is an operator computer.
Sessions report is generated in user account for necessary period of time. It's provided in a form of csv for Excel file.
The report contains the following info:
Operator ID and Name
Remote client ID and Name
Session start/end date and time
Session duration in minutes
Use this feature to bill your clients based on your tech support rates
+ Branding & customization
Create branded exe file with predefined settings and access rights:
Setup link to your website in menu help
Put your company name and phone in main AeroAdmin window
Setup your support email address for instant SOS requests
Cofigure AeroAdmin for instant access (setup password, access rights)
Predefine network, image, startup and other settings
Branding and custom settings improve clients' loyalty and allow you to significantly simplify the proccess of remote connection.
Users can send you their tech support requests using AeroAdmin SiMS (simple message service) module in a couple of clicks.
You'll receive SOS message to your email in a form of a ticket containing information about remote client computer (ID, computer name) and the SOS message.
Your clients are always in touch with you. No need to search for phone number and call
Main AeroAdmin window may be hidden, so that your remote users operate only simple SOS module
Manage numerous SOS requests using standard software. No need to deploy complex tech support systems
Administrator email can be preconfigured in CORPORATE license.